The Glam Hub by Shilpa — Salon Policies
Welcome to The Glam Hub by Shilpa! These policies help us serve you better and ensure a smooth, fair experience for all our clients. By booking or using our services, you agree to follow these guidelines.
1. Appointment Booking & Confirmation
- Appointments can be made online, by phone, or in person.
- A confirmation message (SMS/WhatsApp/email) will be sent after booking.
- Please review the date, time, and service details in your confirmation.
- We recommend arriving 10 minutes early for your appointment.
2. Cancellation & Rescheduling
- Free cancellations or rescheduling are allowed up to 24 hours before your appointment time.
- If you cancel or reschedule within 24 hours of your appointment, a cancellation fee of 25% of the booked service amount may apply.
- No-shows or same-day cancellations may be charged 50% of the service cost.
- Emergency changes may be considered case-by-case.
3. Late Arrival
- If you arrive more than 15 minutes late, your appointment may need to be rescheduled to avoid affecting other clients.
- Late appointments may be shortened or adjusted based on availability.
4. Payment Terms
- Payments can be made via cash, card, UPI, or online wallet.
- Full payment is due at the time of service completion.
- Some packages or offers may require partial payment at the time of booking.
5. Price Changes
- Prices for services are subject to change without prior notice.
- Confirmed bookings will be honored at the price agreed at the time of booking.
6. Service Satisfaction
- Your satisfaction matters!
If you experience any issues with your service, please inform us before leaving the salon so we can address it with adjustments or corrections.
7. Hygiene & Safety
- We follow strict hygiene standards: all tools and equipment are sanitized between clients.
- For health and safety reasons, please reschedule your appointment if you’re unwell or have any contagious conditions.
8. Personal Belongings
- We are not responsible for loss or damage to personal items brought into the salon.
- Please keep your belongings with you at all times.
9. Children & Guests
- For safety, children should be accompanied by an adult.
- Unbooked guests are requested to wait in the designated area.
10. Photography & Social Media
- We may take photos of your finished look for promotional use (with permission).
- Let us know if you prefer not to have your photos shared.
Thank You for Choosing The Glam Hub by Shilpa ✨
We look forward to helping you look and feel your best!
For questions or assistance with booking, contact us anytime.